John Melizanis, the co-founder of ShipDudes, a New Jersey-based 3PL company, recently shared his insights on the challenges of third-party logistics fees and the importance of transparent pricing. He believes that many 3PLs surprise brands with unexpected charges, especially when it comes to per-item pricing for picks, packs, and receiving. What may initially seem like a $1 per order fee can quickly escalate to $2.50 or more, leaving brands feeling misled.
At ShipDudes, John and his team have taken a different approach to pricing. They use flat-rate pricing for pick-and-pack and warehousing, with no markup for shipping. This transparent pricing model ensures that brands know exactly what they are paying for, without any hidden fees or surprises. John emphasized that brands appreciate this level of transparency and certainty when it comes to their fulfillment costs.
In a recent conversation, John discussed the origins of ShipDudes, their focus on in-store retail, warehouse automation, and more. He highlighted the importance of supporting brands as they navigate the complex world of retail logistics, including EDI integrations, labeling, and compliance. ShipDudes serves three primary channels: direct-to-consumer, marketplaces like Amazon and Chewy, and in-store retail, with a tech stack that integrates seamlessly across all platforms.
When it comes to employee training, John emphasized the importance of having solid processes in place. Every pack station at ShipDudes has printed standard operating procedures in English and Spanish, with visuals to ensure clarity for all team members. He stressed the significance of instilling a sense of pride and ownership in employees, emphasizing the impact of their work on customer satisfaction.
Looking to the future, John discussed the potential of robotic picking in warehouse operations. While automation can optimize picking processes and reduce costs, he believes that humans will remain essential for tasks that require a high level of care and attention to detail, such as custom packaging for premium brands.
In terms of reducing 3PL and shipping costs, John advised brands to consider product design and carrier selection carefully. He emphasized the importance of matching the right carrier to the product type, ship-from location, and customer expectations. ShipDudes avoids itemized pricing, opting instead for flat rates to provide brands with transparency and predictability in their fulfillment costs.
To connect with John and learn more about ShipDudes, visit their website at ShipDudes.com. You can also check out their podcast, “New Money Talks,” and connect with John on LinkedIn.
Overall, ShipDudes’ commitment to transparent pricing, exceptional customer service, and innovative solutions sets them apart in the world of third-party logistics. Brands looking for a reliable fulfillment partner with a focus on simplicity and efficiency would do well to consider ShipDudes for their logistics needs.