New Innovations in Ecommerce
Every Thursday, we curate a selection of the latest products and services for ecommerce merchants. This week’s roundup features advancements in multilingual messaging, loyalty programs, global storefronts, AI shopping assistants, ecommerce payments, and shipping solutions.
If you have a new ecommerce product to showcase, feel free to reach out to us at releases@practicalecommerce.com.
Enhancing Customer Communication
Babeltext Introduces Multilingual Messaging for Shopify Merchants: Babeltext, an AI-driven multilingual messaging platform, has launched seamless integration with Shopify. This collaboration allows merchants in Australia, the U.S., and the U.K. to offer real-time customer support in 195 languages across various messaging channels, including web chat, SMS, WhatsApp, and more.
Alibaba.com and Wix Forge Strategic Partnership: Alibaba.com and Wix have joined forces to empower entrepreneurs and SMBs. Through this partnership, Wix merchants can expand their global wholesale reach on Alibaba.com, while Alibaba merchants can establish robust D2C and B2B storefronts using Wix’s commerce infrastructure.
Productsup Launches Google Comparison Shopping Services Extension: Productsup has unveiled a comparison shopping service add-on to help brands and retailers enhance their Google Shopping campaigns. The add-on streamlines campaign management, optimizes product content, and drives qualified traffic through dynamic URL adjustments based on search queries.
Alby Enhances AI Shopping Assistants: Alby has introduced four new tools to elevate the shopping experience for customers. These tools include Product Advisor, Playbooks, In-Session Context, and Recommendations, offering personalized product recommendations and tailored guidance throughout the shopping journey.
Improving Operational Efficiency
eBay Revamps Tracking Experience: eBay has redesigned its tracking interface to provide sellers with a more intuitive tracking status visualization and offer buyers a comprehensive view of all deliveries for an order, reducing uncertainty around delayed shipments.
Meta Launches Enhanced Marketing Messages: Meta has introduced marketing messages on Messenger to help businesses engage and retain customers through personalized chat interactions, subscriber management, and down-funnel measurement for enhanced marketing strategies.
Talon.One Secures Funding for Enterprise Loyalty Programs: Talon.One has raised $135 million to enhance its AI-powered loyalty and promotion platform, offering predictive insights and a unified system for managing incentives across various channels.
Amazon Q Business Introduces Response Customization: Amazon Q Business now allows organizations to customize the responses generated by its AI-powered assistant, enabling tailored communication styles and formats to meet specific business needs.
Streamlining Payment Processes
Finix Launches WooCommerce Plugin for Simplified Payments: Finix’s new WooCommerce plugin enables merchants to accept a wide range of payment methods, manage disputes, and access real-time automation for seamless payment processing.
Netcore Cloud Unveils Insights Agent for Real-Time Marketing Metrics: Netcore Cloud’s Insights Agent delivers instant campaign feedback and personalized recommendations to enhance marketing ROI across email, WhatsApp, SMS, and push notifications.
Optimizing Fulfillment Operations
ShipStation Enhances Logistics Suite: ShipStation has rolled out major updates to its logistics suite, including Automated Rate Shopping, Returns and Exchanges, Analytics and Inventory, and Warehouse Management, to help businesses optimize their fulfillment operations and streamline shipping processes.